Google Cloud powers diverse digital initiatives across Asia Pacific
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Google Cloud powers diverse digital initiatives across Asia Pacific

Ecosystem partners integrate Google’s AI expertise into hybrid multi-cloud systems in emerging and mature markets, according to the ISG Provider Lens™ report

SYDNEY, 11 July 2024–(BUSINESS WIRE)–Enterprises across Asia Pacific are turning to Google Cloud services and its partner ecosystem to support a growing number of digital transformation initiatives, according to a new research report released today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and consulting firm.

The ISG Provider Lens™ 2024 Google Cloud Partner Ecosystem Report for Asia Pacific shows that businesses in the region (which in this report includes Australia, New Zealand, Southeast Asia, and India) are rapidly embracing digitalization through cloud adoption and data modernization. Google Cloud has become a leading force in these trends, particularly in retail, finance, and healthcare, often due to its strong partner ecosystem and advanced AI tools.

“As businesses across Asia Pacific become more competitive and resilient, they are migrating applications and data to the cloud,” said Michael Gale, partner and regional leader of ISG Asia Pacific. “Google Cloud Services has significantly improved cloud data management for these businesses.”

Cloud adoption is at different stages in this diverse region, with mature markets such as Australia, Singapore and Japan embracing artificial intelligence and advanced analytics, while companies in emerging markets are embarking on digital transformations and seeking scalable IT solutions, the report said. However, hybrid and multi-cloud strategies and edge computing are gaining traction as broad trends. Google is meeting these demands with a multi-pronged approach and plans to establish new cloud regions in New Zealand, Malaysia and Thailand.

As governments in Asia Pacific tighten data sovereignty and compliance rules, enterprises are looking for cloud services specific to the region, the report said. Vendors are meeting their needs with security architectures, encryption standards and compliance frameworks aligned with local standards, relying on Google Cloud’s regional data centers.

Generative AI (GenAI) is moving from theory to reality in Asia Pacific, changing the way some industries operate, ISG says. Companies are exploring applications in content creation, design automation and personalized customer experiences. The democratization of AI development, enabled in part by Google Cloud tools like GenAI Studio, is allowing companies to use AI even if they have limited experience. Applications include better fraud detection for financial institutions, more efficient networks for telecommunications and inventory and pricing optimization for retail.

The report says that the high concentration of AI and machine learning startups in the region, especially in India, benefits businesses that need to modernize the way they manage data.

“Startups are working closely with Google Cloud and enterprise customers to solve data challenges,” said Jan Erik Aase, partner and global leader of ISG Provider Lens Research. “Asia Pacific is a great place for AI and ML innovation.”

The report also examines other Google Cloud trends in Asia Pacific, including the growing adoption of Google Cloud tools to easily generate multi-cloud insights and the impact of Google’s unique approach to gaining control over AI-generated content.

For more information on the cloud computing challenges facing enterprises in the Asia Pacific region, including the complexities of cloud migration and the need for cost optimization, and ISG’s advice on how to overcome these challenges, view the ISG Provider Lens™ Focal Points briefing here.

The 2024 ISG Provider Lens™ Google Cloud Partner Ecosystem Report for Asia Pacific evaluates the capabilities of 40 providers across five quadrants: implementation and integration services, data analytics and machine learning, managed services, SAP workloads, and Workspace Services.

The report lists Accenture, Cognizant, HCLTech, TCS, and Wipro as leaders in all five quadrants. It lists Infosys and Persistent Systems as leaders in four quadrants, and Capgemini and LTIMindtree as leaders in three quadrants. Genpact and Tech Mahindra are listed as leaders in two quadrants. Cloud4C, Eviden (Atos), Kasna/Mantel Group, Quantiphi, and Rackspace Technology are listed as leaders in one quadrant.

In addition, Eviden (Atos) is designated as a Rising Star – a company with a “promising portfolio” and “high future potential” as defined by ISG – in two quadrants. NCS Group is designated as a Rising Star in one quadrant.

A customized version of the report is available from Quantiphi.

In customer experience, Genpact was named a 2024 global ISG CX Star Performer among Google Cloud ecosystem providers. Genpact achieved the highest customer satisfaction scores in the ISG Voice of the Customer study, part of the ISG Star of Excellence™ program, the highest quality distinction for the technology and business services industry.

The ISG Provider Lens™ Google Cloud Partner Ecosystem 2024 Report for Asia Pacific is available to subscribers or for one-time purchase on this website.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant is the only provider assessment of its kind that combines empirical, data-driven market research and analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed market data and analysis to help them select the right sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s corporate clients. The research currently covers providers offering services globally, in Europe, as well as in the US, Canada, Mexico, Brazil, the UK, France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information on ISG Provider Lens research, visit this website.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. As a trusted business partner to more than 900 clients, including more than 75 of the world’s 100 largest enterprises, ISG is committed to helping corporations, public sector organizations, and technology and service providers achieve operational excellence and accelerate growth. The firm specializes in digital transformation services, including AI and automation, data analytics and cloud; acquisition consulting; risk and governance services; network operator services; strategy and operations design; change management; market intelligence; and technology research and analysis. Founded in 2006 and headquartered in Stamford, Connecticut, ISG employs more than 1,600 digitally-ready professionals operating in more than 20 countries—a global team known for innovative thinking, market impact, deep industry and technology knowledge, and world-class research and analytics capabilities based on the most comprehensive market data in the industry. For more information, visit www.isg-one.com.

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